Frequently Asked Questions
Everything you need to know about GÅVA home gifting.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
Can I include a personalized message with my gift order?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a handwritten-style note on a premium card included with your package.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or broken, please contact our support team within 48 hours of delivery with a photo of the item to receive a free replacement.
Do you offer international shipping for GÅVA products?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
Are your home textiles and ceramics sustainably sourced?
Yes, GÅVA is committed to ethical sourcing. We partner with artisans and manufacturers who prioritize sustainable materials and fair labor practices in every piece we curate.
How can I track the status of my gift delivery?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.